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PRIVACY POLICY
Felaaya vof
Felaaya vof is responsible for the processing of personal data as described in this Privacy Policy.
Email Address: info@felaaya.com
Business Registration Number: 88700135
Felaaya vof has created this Privacy Policy to provide transparency regarding the collection, use, and protection of personal data through www.felaaya.com (the "Website") and all related domains.
Personal data refers to any information that can identify an individual, such as a name, customer number, or personal contact details. Information that is not directly personal but can be combined with other data to identify an individual is also considered personal data.
This Privacy Policy applies to everyone who visits the Website or otherwise communicates with Felaaya (the "User").
Felaaya vof is committed to complying with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and all applicable privacy legislation.
Felaaya vof takes appropriate technical and organizational measures to protect collected and processed personal data.
If you have questions regarding this Privacy Policy or privacy protection in general, please contact:
This Privacy Policy was last updated on: 31-05-26
1. PERSONAL DATA WE COLLECT
When using our Website or services, we may collect and process the following personal data:
• Contact details, including first and last name, telephone number, shipping address, billing address, and any other information provided by the customer.
• Electronic identification data collected automatically through cookies and similar technologies, such as IP address, browser information, device information, and other technical data.
• Account information when creating an account, including name, email address, date of birth, and other account-related details.
• Purchase information, including products purchased, order value, order date, payment method, payment status, delivery method, shipping address, and transaction details.
2. PURPOSE OF PROCESSING
We process personal data solely for the following purposes:
• Processing and fulfilling customer orders.
• Providing customer support.
• Managing customer accounts.
• Improving our products, services, and Website.
• Marketing and advertising activities where permitted by law.
• Preventing fraud and protecting the security of our Website.
• Complying with legal obligations.
3. LEGAL BASIS FOR PROCESSING
Under Article 6 GDPR, we process personal data on one or more of the following legal grounds:
• Consent provided by the User.
• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate business interests, including improving services, preventing fraud, ensuring Website security, and conducting lawful marketing activities.
4. SHARING PERSONAL DATA
Personal data may be shared with carefully selected third-party service providers when necessary to operate our business and fulfill our obligations.
These may include:
• Payment providers
• Shipping and logistics partners
• Website hosting providers
• Marketing and analytics providers
• Customer service platforms
Personal data is only shared to the extent necessary for the intended purpose.
Felaaya vof does not sell personal data to third parties.
DATA RETENTION
Personal data will not be retained longer than necessary to achieve the purposes described in this Privacy Policy or to comply with legal obligations.
5. YOUR RIGHTS
Under applicable privacy laws, you have the following rights:
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at:
We will respond to your request within one month unless a longer period is permitted by law.
6. COOKIES
Felaaya vof uses cookies and similar technologies to improve the functionality, performance, and user experience of the Website.
Cookies allow us to recognize returning visitors, improve Website performance, analyze Website traffic, and provide relevant content.
For more information regarding our use of cookies, please refer to our Cookie Policy.
7. CHANGES TO THIS PRIVACY POLICY
Felaaya vof reserves the right to update this Privacy Policy at any time due to changes in our services, legal requirements, or business operations.
The most current version will always be available on the Website and will include the date of the latest revision.